1. Introduction
Heart Creations NPC (NPC: 2026/149926/08) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
2. Information We Collect
We may collect the following personal information when you interact with us:
- Name and surname
- Contact details (email, phone, address)
- Donation history (processed securely off-site)
- Volunteer applications and enquiry details
- Communication and newsletter preferences
3. PayFast and Secure Online Payments
All online donations on our website are processed securely by PayFast, a trusted South African payment gateway. When you make a donation:
- You are directed to PayFast's secure portal to complete your payment.
- Heart Creations NPC does not see, collect, or store your credit card details or bank passwords on our servers.
- PayFast collects and processes transaction information in accordance with their own security policies and POPIA compliance. Please refer to the PayFast Privacy Policy for more details.
4. Cookie Policy
Our website uses essential and functional cookies to ensure proper operation, secure transactions, and improve user experience:
- Essential Cookies: Used by PayFast to securely process transactions, prevent fraud, and keep session state. Without these cookies, online donations cannot be completed.
- Functional Cookies: Used to remember your user preferences (such as whether you have acknowledged our Cookie Consent Banner).
- You can choose to disable cookies in your browser settings, but doing so may impact your ability to make secure online donations.
5. How We Use Your Information
We use your personal information solely for:
- Processing donations and maintaining necessary financial records
- Communicating with you regarding donation certificates, receipts, or Section 18A tax status (if applicable)
- Responding to volunteer or partnership enquiries
- Sending updates about our street outreach work in Die Moot (only with your explicit consent)
6. Sharing of Information
We do not sell, trade, or share your personal information with third parties for marketing purposes. Your information is only shared:
- With official regulators (like SARS) for reporting and compliance purposes as required by South African law.
- With trusted service providers assisting us with essential communications (subject to confidentiality agreements).
7. Your Rights Under POPIA
Under South African law, you have the right to:
- Request access to the personal information we hold about you.
- Request the correction, update, or deletion of your personal information.
- Object to the processing of your information for marketing purposes.
- Lodge a complaint with the South African Information Regulator.
8. Contact Us
For any privacy-related questions, requests, or to exercise your rights under POPIA, please contact our Information Officer:
Information Officer: Heart Creations NPC
Email: hello@heartcreations.co.za
Phone: 073 760 3715
Area: Die Moot, Pretoria, South Africa
Last updated: July 2026